FAQ
FAQ
How do I place an order?
1. Check out your cart and take note of the total.
2. Make payment by paynow/paylah to 89234296. Please include order number under Reference.
3. Take a screenshot of the transaction details.
4. Send us proof of payment via Instagram(@ewha.ewha_sg) or Whatsapp(89234296)
5. We will verify payment and proceed to pack your order
Can I opt for self-collection?
Yes, self-collection will be at Tampines, block 800plus. We will message you the full address once payment has been made.
When can I collect my order?
We will drop you a message once your order is ready for collection.
Self-collection is available on weekdays after 630pm.
If you would like to collect on weekends or other timings, please drop us a message and we will check our availability for you.
How much is the delivery?
We offer two delivery options: normal and next-day delivery.
Normal delivery will be $3.50 and you will receive your order within 2-3days.
For next-day delivery, you will be charged $15.
When will I receive my order?
Our courier collection is every Monday, Wednesday and Friday.
All orders will be processed within 2 days. We will then pass your order to our courier and it will be delivered within 3 days.
How do I know if my order has been shipped?
You will receive an e-mail notification once your item ships. We will drop you a message for you to verify your address before handing it to the courier.
Can I make payment a week later?
Unfortunately, no. We will be cancelling orders that has not been paid within 24hours to be fair to other customers.
Please make payment asap once you've placed your order for us to process it, thank you.
How can we contact you?
We love to hear from you! You're able to reach us by simply:
- Dropping us a DM @ewha.ewha_sg
- Messaging us on Whatsap: 89234296